Helping Department Stores Excel In The Lingerie Business.
Many store groups now recognise the experience in the lingerie department as a strategic tool for growth. A well executed , proactive, customer centric & expert service in lingerie , supported by the right products , processes & people has been proven to draw more customers in , drive conversion, average sale & margin higher and create repeat business and advocacy.
We have clients who have doubled their sales following our programme and on average we see an immediate 25% uplift in sales, plus a significant improvement in customer satisfaction.
Pudding’s WOW FACTOR programme combines several of our services to help department stores excel in the lingerie business.
Stage 1.
An assessment of your lingerie business versus best in class, including in-store observation and sales funnel analysis to size the opportunity
Tailored recommendations across your service & sales model, product range & supporting procedures to enable you to seize the opportunity
Bra fitting & sales and service training plus any necessary operational & range recommendations to equip you to deliver the results that are possible.
Stage 2.
Stage 3
Skills Maintenance
We offer 3 training packages (Bronze, Silver & Gold), all tried & tested to deliver improvements in skill level, CSAT and sales for department stores, to either a ‘standard’ or a ‘best in class’ level.
All options can be trialled in one store or region initially before committing to full roll-out and can be delivered virtually. We offer totally bespoke consultancy and training in addition.
Better Buying Bespoke Programme
Designed for more established retailers, brands and department stores.
Module 1 – Analysis & Action Plan
In-depth analysis of sales and stock, KPI benchmarking, and a tailored action plan covering range strategy, OTB, ordering, reordering and stock management.
From £3,500 +VAT
Module 2 – Implementation
Hands-on implementation of the plan, including revised OTB, range planning, size, style and colour profiling, sourcing, clearance and improved systems.
From £3,500 +VAT
Module 3 – Training & Ongoing Support
Buyer and merchandiser training, plus ongoing hands-on support for the first 12 months to embed Better Buying long-term.
From £3,500 +VAT
Module 3 – Training & Ongoing Support
Available when booked in full, with the option to upgrade following the Express Plan.
From £7,500 +VAT